1. Who we are
Know Your Kundli (knowyourkundli.app) is operated by Know Your Kundli ("we", "us"). We are the Data Fiduciary for the personal data described here. Full business and contact details are on our Contact & Grievances page.
2. What we collect and why
- Account details: your name, email address and sign-in identifier, provided when you sign in with Google or email. Used to create and secure your account.
- Birth details for charts: name, date, time and place of birth (converted to latitude, longitude and time zone), and any optional remarks. Used to calculate the Kundli, Dasha, Panchang and related results you request. Charts created without signing in are also stored on our servers so you can reopen them from the same browser.
- Remarks and life events (optional): notes you choose to add to a chart and dated events in that person's life. Please add only what you need.
- AI questions and answers: the questions you ask and the answers generated, kept so you can see your conversation history.
- Consultation bookings: your name, mobile number, chosen date and time, topic, message, any linked chart, and the booking's payment, cancellation and refund status. Used to arrange your session with the creator astrologer you chose and to process payments and refunds.
- Telegram chat ID (optional): if you connect Telegram for booking updates, we store your Telegram chat ID and when you connected it, to send you booking confirmations, reminders and changes. Send /stop to the bot, or disconnect Telegram on your appointments page, to turn the messages off; this removes the chat ID from your account.
- Payment records: order ID, amount, product and payment status. Card, UPI and bank details are entered with our payment processor, Razorpay, and are never received or stored by us.
- Technical and security data: IP address and browser type, recorded in server logs and in audit logs for some actions (such as payment verification and administrative changes) to prevent fraud and abuse.
Please do not enter health, financial or other sensitive information in remarks, messages or AI questions unless you need to. We do not use your data for advertising, and we do not sell it.
3. Consent and legal basis
We process your personal data with your consent, which you give when you create an account, generate a chart, book a consultation or make a purchase, and for the legitimate uses permitted by Section 7 of the DPDP Act (for example, complying with law or responding to a legal claim). You can withdraw consent at any time by deleting data in your account or by writing to us (see Section 8). Withdrawal does not affect processing that already took place, and some features will stop working without the data they need.
Other people's details. If you enter someone else's birth details (for example, a family member or a client), you confirm that you have their permission. If that person is under 18, you must be their parent or lawful guardian.
5. Where your data is stored
Our database is hosted in Germany, and some of the providers above process data in other countries, including the United States. The DPDP Act allows such transfers except to countries restricted by the Government of India. We choose providers that apply appropriate security safeguards.
6. How long we keep data
- Account, chart, remark and AI conversation data: while your account is active, or until you ask us to erase it. Removing a chart in your account hides it from view; to have it permanently erased, ask us (Section 7).
- After a deletion request we erase your data within 30 days, except records we must keep by law (for example, payment and tax records, which we keep for up to 8 years) and short-lived backups, which are overwritten on their normal cycle.
- Security and audit logs: kept only as long as needed to investigate abuse or fraud.
7. Your rights
Under the DPDP Act you have the right to:
- get a summary of the personal data we hold about you and who we have shared it with;
- have inaccurate or incomplete data corrected or updated;
- have your data erased, including closing your account;
- withdraw your consent;
- nominate another person to exercise these rights if you die or become unable to act; and
- have your grievances addressed by us (Section 8).
You can edit or remove saved charts and their remarks from your account, and you can delete your whole account yourself in the app or on the website (see Delete your account). For any other request, or if you can't sign in, email support@knowyourkundli.app from the email address on your account.
8. Grievance Officer
For questions, requests or complaints about your personal data, contact our Grievance Officer at support@knowyourkundli.app. We will acknowledge your message within 24 hours and aim to resolve it within 15 days. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
9. Security
Data is sent over encrypted HTTPS connections, access to it is limited to people who need it, and passwords are handled by Firebase Authentication, not stored by us. No system is completely secure. If a personal data breach occurs, we will inform you and the Data Protection Board of India as the DPDP Act requires.
10. Children
You must be 18 or older to create an account. We do not knowingly collect data directly from children. A child's birth details may be entered only by their parent or lawful guardian. If you think a child has given us data, please contact us and we will delete it.
12. Changes to this policy
We will update the date at the top of this page when we change this policy. For significant changes, we will also notify you on the site or by email before they take effect.