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Last updated: 3 October 2026

Refund & Cancellation Policy

This policy explains when you can get your money back for purchases on Know Your Kundli. Kundli and chart calculation, saving charts, Panchang and Choghadiya are free; the things you can buy are Vedic AI tokens and paid consultations with creator astrologers. This policy does not affect any rights you have under the Consumer Protection Act, 2019.

1. No automatic renewal

AI token packs and consultation bookings are one-time payments. We never charge you again without you choosing to pay, so there is no subscription to cancel.

2. AI token packs

  • You can ask for a full refund of a token pack within 7 days of purchase if you have not used any AI tokens since buying it. The refunded tokens are then removed from your wallet.
  • Tokens that have been used are non-refundable.
  • If an AI answer fails to generate because of a technical error, the tokens for that question are returned to your wallet automatically.

3. Failed, duplicate or incorrect payments

If you were charged but did not receive your tokens or your booking, were charged twice, or were charged the wrong amount, email us with your order ID. We will either provide what you paid for or refund you in full, whatever the purchase date.

4. Creator astrologer consultations

  • When you book, we collect only a booking fee, online through Razorpay; some astrologers are free to book. The booking fee and the astrologer's session fee are both shown before you book, along with the balance that is paid for the session later, outside this booking. The slot is held for a short time while you pay the booking fee (the time is shown at checkout); if payment is not completed in that time, the booking expires and nothing is charged.
  • Refunds under this section are of the booking fee, which is the only amount we collect for a consultation. If you cancel at least the number of hours before the session shown when you book, you get a full refund. Later cancellations are refunded only as stated in the cancellation policy shown when you book, which may be a partial refund or no refund, or may not allow cancellation. A session that has started cannot be cancelled.
  • If the astrologer or we cancel your session, or the astrologer does not confirm it before the session time, you get a full refund.
  • If a payment reaches us after your booking expired and the slot is no longer free, it is refunded in full automatically.
  • Consultation refunds are started automatically when a booking is cancelled and go to your original payment method. They usually reach you within 5 to 7 working days.
  • If you have a problem with a consultation itself, please tell us and we will help resolve it.

5. How to request a refund

Consultation refunds under section 4 need no request. For anything else, email support@knowyourkundli.app from the email address on your account, with your order ID (shown on the payment confirmation page and in the Razorpay receipt) and the reason for the request. We will reply within 3 working days. Approved refunds are issued to your original payment method within 7 working days. Your bank or payment provider may take a further 5 to 7 working days to show the refund.

See also our Terms & Conditions.